Contact

Contact A-NET

If you have a question, need technical support, would like to enquire about hardware supply, system setup, software, hosting or another service, or need to submit a privacy or security request, please contact us using one of the methods below.

What to include

Providing the relevant details in your first message will help us understand and process your enquiry more efficiently.

• the A-NET website, product, service, bot, API, integration, device or system involved;
• a clear description of the question or issue;
• the approximate date and time of any error or fault;
• screenshots, error messages or log extracts where relevant;
• your Discord or Roblox user ID where applicable;
• for hardware or site-support enquiries, the type and number of computers, servers, switches, routers, firewalls, access points or other devices involved;
• whether the work is remote support, site support, supply, configuration, replacement or setup;
• any relevant server, channel, game or place ID;
• steps to reproduce a technical issue, where possible.

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Privacy and data requests

You may contact A-NET to request access to, correction of, deletion of, or information about personal data processed by A-NET.

Please use the subject line: Privacy Request

Include the service concerned and the identifier needed to locate the relevant record. This may include:

• your Discord user ID;
• your Roblox user ID;
• the email address previously used to contact A-NET;
• another relevant account or service identifier.

A-NET may take reasonable steps to verify that you control the relevant account before disclosing, correcting or deleting information.

Further information is available in our Privacy Policy.

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Hardware and site-support enquiries

For enquiries relating to computer, server or network equipment supply and setup, include:

• the number and type of devices required;
• whether you already have the hardware or need supply and setup;
• the intended use, such as office PCs, storage, remote access, firewalling or wireless access;
• any current problems, error messages or replacement requirements;
• your general location in the South West if a site visit may be needed.

A-NET can help with practical hardware setup and configuration, but does not advertise large building-wide infrastructure projects.

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Discord application enquiries

For enquiries relating to an A-NET Discord application, include:

• your Discord user ID;
• the relevant server ID;
• the command or feature involved;
• whether the issue concerns member data, presence data, a custom status, a server role or voice-channel functionality.

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Roblox integration enquiries

For enquiries relating to an A-NET Roblox integration, include:

• your Roblox user ID and username;
• the relevant game or place ID;
• the A-NET endpoint or feature involved;
• any error returned by the game or web service.

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Security reports

If you believe you have discovered a security vulnerability affecting an A-NET website, bot, API or service, please use the subject line: Security Report

Please include:

• the affected service or URL;
• a description of the issue;
• steps to reproduce it;
• the potential impact;
• any non-sensitive evidence needed to understand the report.

Do not access, alter, download or disclose data belonging to other users, and do not disrupt A-NET services while investigating a potential issue.